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How I keep developing:
I started at Lan as a project mechanic a few years ago. As a result, I have seen a lot on site and gained experience with our machines and customers. From there I moved on to the position of service development manager. A nice step! To ensure I keep growing further in this role, I intend to follow courses, stay curious and constantly ask for feedback from my colleagues.
My advice to new colleagues:
Enjoy your work! And make sure you stimulate yourself by trying out new things and accepting challenges! There are enough at Lan.
My day in a nutshell:
Accessibility is an important factor for our service department. Whether it is e-mail or phone. That is why I always start the day by checking the open reports. Are there any emergencies? Failures on site? If so, I will get right on. We sit together with a team for the analysis of the problem and the action plan. In the meantime, serveral new service requests will have already arrived (for example for spare parts or provision of extra training). We draw up and send these quotes to customers. In addition, we also supervise larger projects at customers, such as inspections. In short; a very varied job in which you must be able to switch quickly!
What drives me at Lan:
Taking the Lan service approach to a higher level; that’s my goal. Customers are becoming increasingly demanding; they expect fast and adequate service. And because we are internationally active, we must come up with smart and effective ways to serve our customers optimally and keep them satisfied! For example, by drawing up inspection contracts for structural controls. That’s how we take a more proactive role!